BBB Investigation: Customers frustrated over used appliance store’s defective items

Happy customers turned into unhappy consumers for a used appliance store in Austin. Customers are alleging the items they bought from Affordable Appliances Plus never worked and were never fixed. Better Business Bureau serving Central, Coastal, Southwest Texas and the Permian Basin has received 57 complaints against Affordable Appliances Plus in the last three years….

BBB Celebrates National Consumer Protection Week

Thousands of consumers turn to Better Business Bureau (BBB) as the preeminent resource on businesses, and their goal is to go the extra mile in encouraging consumers to take full advantage of their rights. Your BBB is joining with federal, state and local government agencies to promote consumer education during the 16th annual National Consumer Protection Week,…

Resolve not to get ripped off in 2014

There are over 30 million businesses in the U.S. and Canada. Lots of chances to find bargains–or get ripped off. Each year, Better Business Bureau offers thousands of tips to help consumers to find businesses they can trust and avoid getting scammed. Now that the New Year is under way, resolve to use BBB to help find…

BBB basics to make you a smarter, savvier consumer

Thousands of consumers turn to BBB as the preeminent resource on businesses, and our goal is to go the extra mile in encouraging consumers to take full advantage of their rights. As part of National Consumer Protection Week, BBB recommends five easy steps consumers can take to become a smarter and savvier consumer: Always check…

BBB prepares for National Consumer Protection Week

Debt, fraud and bad business practices, oh my! The modern landscape can be a minefield for consumers. Every year, local, state and national governments pass new consumer protection laws, but scammers and bad businessmen continue to thwart the laws’ best efforts. In an effort to better empower consumers as they head into the marketplace, Better…

Use Mobile Payment Apps Safely

More and more smartphone owners are using their phones to make mobile payments. By storing credit or debit information on their phone, consumers can pay for goods and services, transfer money and receive receipts and confirmations from businesses. But, this could leave your personal information vulnerable and enticing to criminals. To protect your information, BBB…

Avoid Falling Victim to Two Common Scams on Craigslist

Close to 200 consumers nationwide have filed complaints with BBB in the past year because they were scammed after responding to an ad on Craigslist. The most common scams involve renting a home or applying for a job. The following red flags may indicate you are dealing with someone using Craigslist to defraud people: The…

BBB Issues Warning About Art Heist, Hollywood Framed

Consumers allege Leander-based websites take money, don’t deliver BBB recently investigated two websites based in Leander, Texas. Consumers from across the country allege they ordered prints and framed art from art-heist.com and hollywoodframed.com, but either never received their orders, received the wrong order or received a product far inferior to the one advertised online. Records…

Dealing with Phony Debt Collection Calls

Recently, several consumers have notified BBB about phone calls from individuals pretending to be debt collectors and threatening legal action or arrest. The consumers are told they must pay an outstanding debt over the phone immediately. In some cases, the callers have either social security numbers, bank information or the consumer’s address. BBB wants you…

BBB’s Tax-Free Weekend Shopping Guide

The annual Sales Tax Holiday, or Tax-Free Weekend, starts this Friday and ends on Sunday. It’s also a perfect opportunity to get in some back-to-school shopping. You can expect to save about $8 for every $100 you spend on most clothing items, footwear and school supplies. To help prevent overspending or purchasing unnecessary items, BBB…

Don’t fall for healthcare scam

FTC issues warning about scammers using Obamacare ruling to get victim’s personal information Anytime there’s a big news story grabbing the country’s attention, there are scammers out there thinking up ways to profit from it. The Federal Trade Commission issued a warning today about scam phone calls using the U.S. Supreme Court ruling on the…