What to do when a business closes its door

What is your recourse when you’ve paid for or ordered something through a business that all of a sudden shuts its door? “Out of Business” signs are usually accompanied by disconnected phones and unanswered email which can make it difficult to get a hold of the owner. However, the business is still obligated to provide…

What happens when you file a complaint with BBB?

I sometimes get asked what the point is of filing a complaint with BBB. What does BBB do to the business? I say, well that’s a good question! And then I explain that one common misconception about the BBB is that we are a government agency.  We aren’t, in fact, we are a nonprofit organization,…