BBB Investigation: Consumers allegedly misled into paying hundreds of dollars for tech support

An Austin-based company that offers PC support allegedly misled its customers by posing as different anti-virus companies and then upselling them into buying alleged unnecessary technical support. Consumers throughout the U.S. have filed complaints against Volcy Ventures after claiming they reached the business when trying to contact their anti-virus company. BBB learned customers called the…

BBB Investigation: Customers frustrated over used appliance store’s defective items

Happy customers turned into unhappy consumers for a used appliance store in Austin. Customers are alleging the items they bought from Affordable Appliances Plus never worked and were never fixed. Better Business Bureau serving Central, Coastal, Southwest Texas and the Permian Basin has received 57 complaints against Affordable Appliances Plus in the last three years….

‘Free offers’ might not be as free as you think

BBB Investigation: Online supplement business demonstrates problems with ‘negative option’ advertising Online shoppers sometimes discover to their dismay that they have unknowingly agreed to spend more than they intended because of a practice called “negative option” advertising. A negative option commits consumers to automatic purchases often described as subscriptions or memberships unless they specifically opt…

BBB Investigation: Corpus Christi consumers allege local concrete business performs sub-standard work

Corpus Christi-based Concrete Impressions performs residential and commercial concrete work, including concrete flooring, driveways and landscaping, according to its website http://www.ccconcreteimpressions.com. According to BBB files, the company has left some consumers less than impressed. Consumers have told Better Business Bureau that Concrete Impressions performed substandard or incomplete concrete work. They also told BBB they had…