Carlos Villalobos, BBB Investigator
As an investigator for BBB, Carlos reviews local businesses who have been accused of bad customer service, poor ethics or downright illegal behavior. When he finds examples of bad business practices that harm consumers, he reports them to the public. Sometimes those reports are simply added to a company’s BBB Business Review so consumers can make informed decisions. In more serious cases, he will write a press release for the BBB website, alert the local news media or write a post for this blog. He is passionate both about writing and giving people the information they need to make smart choices for themselves and their families — two passions that blend perfectly in his work at BBB.