Users of the popular social media platform, Instagram, appear to be getting caught up in a mysterious hacking epidemic that is locking them out of their accounts – and no one seems to know why.
According to Business Insider, victims of the data breach say their login credentials are replaced with Russian e-mail addresses, effectively freezing them out of their own accounts. The reports say the hackers are changing their profile settings, including changing their profile picture or deleting their accounts altogether.
Users went on other social media channels to vent their frustrations, saying the platform isn’t doing enough to help those affected. A report by Mashable says tweets about Instagram containing the word “hack” has increased twenty-fold compared to this time last year.
Instagram released a statement acknowledging the issue, saying in part:
“When we become aware of an account that has been compromised, we shut off access to the account and the people who’ve been affected are put through a remediation process so they can reset their password and take other necessary steps to secure their account.”
The statement also provided a step-by-step guide to keep your account secure, including using a strong password, changing it regularly and using two-way authentication, which sends a code to either your phone or email to verify changes to your account.
You can find more information on how to protect your information on the company’s website.