Looking to return your holiday gift?

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While many hope to have picked the perfect gift for those on their list, some recipients may not feel the same way. Although various retailers loosen their return policies during the holiday season, some stores may do the opposite. BBB offers these tips when looking to return that not so perfect gift.

  • Know and understand the seller’s return policy. Most return policies will be listed on a company’s website or on the back of the receipt. Make sure to fully understand what’s required for a return or exchange, and if you have questions, call the store directly to ask about your specific situation.
  • Keep original packaging. Some stores may require products be returned in original purchase condition, unused or un-opened.
  • Bring identification. Because of return fraud, some retailers will ask for identification when making a return. If you’re returning or exchanging a gift that you bought, bring the credit card used to make that purchase.
  • Read product warranty first. In some cases, retail stores are not liable if the product turns up defective or damaged. They may require consumers to mail the product directly to the manufacturer in order to receive monetary refunds, credit or product replacement.
  • Don’t delay. In almost every case, a store will require an item be returned within a specific time frame. If you wait too long, you may miss your chance at returning the item.

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