Here’s what’s happening.
Residents are receiving phone calls from an alleged Dell technician with a foreign accent who claims there is a problem with their computer. The scammer then requests remote access to fix it. However, in order to repair the computer immediately, the resident has to send money, usually by wire transfer.
But the computer won’t end up being fixed. Instead, the scammer installs malware on the computer, steals personal information or takes the money.
Your BBB and the Midland Police Department offers the following advice to avoid a tech support scam:
- Do your research. Go online and research the person or business who is calling you. In some cases, scammers use technology – known as “spoofing” – to make it appear on Caller ID like the call originated from a real tech support company. If you’re questioning the legitimacy of the call, contact the business directly.
- Watch out for red flags. These may include enrolling you in a maintenance or warranty program, asking for credit card information to bill you for their services, tricking you into installing malware that could steal sensitive data or directing you to websites in order to obtain your credit card number and other personal information.
- Be cautious when giving control of your computer to a third party. Allowing a business to take remote control of your computer can open you up to fraud or various malware. Be sure to ask questions and don’t feel pressured into allowing a third party access to your computer. Also, never give control of your computer to someone who calls you out of the blue claiming to be from tech support.
- Protect your personal information. Never provide your credit card, financial information or passwords to someone who calls claiming to be from tech suppor
To report this type of scam to BBB, click here.