BBB Investigation: Corpus Christi consumers allege local concrete business performs sub-standard work

ID-100143137Corpus Christi-based Concrete Impressions performs residential and commercial concrete work, including concrete flooring, driveways and landscaping, according to its website http://www.ccconcreteimpressions.com. According to BBB files, the company has left some consumers less than impressed.

Consumers have told Better Business Bureau that Concrete Impressions performed substandard or incomplete concrete work. They also told BBB they had a hard time getting the business to respond to their concerns. Disputed amounts range from $1,060 to more than $5,000.

Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin has closed six complaints in the last year. Four remain unanswered by the company and another is unresolved. The complaints alleged the company performed substandard or incomplete work.

Based on BBB files, Concrete Impressions has a pattern of disputes alleging they purchased concrete staining and other services from the business that were not completed. Complainants allege they paid up front for services with the company and then had limited to no communication from the company after work was left unfinished or uncorrected.

BBB contacted the company by mail regarding the pattern of complaints, but has so far not received a response. BBB also left a voicemail message with the business and has not yet received a reply.

Julio Gomez of Corpus Christi said he hired Concrete Impressions to build a concrete driveway and retaining wall and got much less than he paid for. He says the business “made a mess” and blamed it on the concrete company it contracted to do the job. He said Concrete Impressions refused to refund his deposit and will not return his calls.

“The job I requested was a motor home slab on the side of my house with a retaining wall,” said Gomez. “I paid over $3,600 for it. They poured concrete for the retaining wall and made a big mess. They were holding it in with an old door and it gave. Then they left. They left their tools and never came back. I hired someone to do the slab. The retaining wall will cost me an arm and a leg to remove. He [Alex Morales of Concrete Impressions] said he couldn’t fix it. He blamed it on [a subcontractor].”

Kendall Box of Corpus Christi says his construction business subcontracted with Concrete Impressions to construct a stained floor for a project. He says the business performed unsatisfactory work and his customer was very upset. He says he had to pay for the floor to be repaired.

“When we saw the job they did, we terminated them and had to pay to get it fixed,” Box said. “They didn’t smooth it or sand it before they stained it. It looked like a desert with little peaks everywhere. After they stained it, they tried to fix the bad places and made it worse. It cost us about $8,000.”

BBB offers the following advice when hiring a contractor:

  • Do your research. Check the company’s BBB Business Review at bbb.org before signing a contract. For a list of BBB Accredited Businesses that meet BBB Standards for Trust, go directly to checkbbb.org.
  • Get a list of references. The contractor should provide names, addresses and phone numbers of at least three clients who have projects similar to yours. Ask about their experience with the contractor. Also, tell the contractor that you’d like to visit jobs in progress.
  • Don’t pay cash. Pay by credit card if possible. You may have additional protection if there is a problem. Otherwise pay by check so your cancelled check can provide proof of payment. Consider using an escrow company.
  • Spread payments out. Never pay too much up front. Make payments during the project contingent upon completion of a defined amount of work. Do not make the final payment or sign a final release until you are satisfied with the work and have proof that the subcontractors and suppliers have been paid.
  • Shop around. Get at least three bids in writing based on the same specifications, materials, labor and time needed to complete the project. BBB’s Request-a-Quote service is free to use and contacts BBB Accredited Businesses to give you an estimate on your job.
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