Start with trust before you buy your next event tickets

ID-10053882Fall has finally arrived in Texas. That means lots of popular events, from outdoor music events like Austin City Limits Music festival, to big football games. Tickets for some of these events can be hot commodities.

If you’re looking for event tickets, Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin urges you to be cautious–or you could end up with a phony ticket or even have your identity stolen.

Last year BBB received over 2,200 complaints nationally against event ticket sales and ticket brokers. The most common complaints came from people who paid for tickets that turned out to be fake, or who paid in advance for tickets they never received.

Legitimate ticket brokers should be happy to answer questions, send a receipt and verify business information.

It’s not just fake tickets you have to be on the lookout for, it’s important to keep your personal information in mind at events too. Often at large events, promoters may offer you the chance to win a prize or ask you to fill out a survey to get something for free.

It’s a good rule of thumb to not give out personal information, especially sensitive information like your Social Security Number and financial information. If approached, don’t be afraid to ask questions. What is the business’ name and address? What do they do with the information collected?

If they cannot answer these basic questions, that’s a red flag. You can also use your smart phone to look up their BBB Business Review on bbb.org before you give your information.

If you are looking to buy special event tickets, BBB advises:

  • Do your research. When purchasing tickets through an online broker. Check out their BBB Business Review at org for details about the company, history of complaints and customer reviews.
  • Check policies. Research the ticket broker’s refund policy before purchasing. Assess the company’s policy for customer satisfaction and details on reimbursement for cancelled events.
  • Verify the tickets are real. Always ask for a section, row and seat number to confirm the seats match up with the venue. Search for guidance online about how the tickets should look and compare them to the ones you want to buy.
  • Pay with a credit card. Always use a credit card so you have additional protection. Never pay with cash or wire money. There is little to no way of getting your money back if the tickets do not arrive.
  • Watch for hidden fees. Some websites include service charges and additional shipping fees. While these charges should be identified on the website and disclosed to you before the transaction is finalized, read the fine print to make sure you know the total cost that will be billed to your account.
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