BBB Investigation: Legion Firearms misses the mark with consumers

ID-1008377Temple-based company racks up complaints about non-delivery of custom-made firearms

Gun enthusiasts have reported waiting as long as a year to receive the custom firearms they ordered from Temple, Texas-based Legion Firearms.

Legion Firearms is located at 1901 Ramcon Drive in Temple, and is licensed with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). The business maintains a website at that includes a store for various firearms and promotes a firearms training course.

Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin has received several complaints about Legion Firearms. The business resolved one complaint, stating the consumer’s product had been shipped. However, the company has not resolved the remaining complaints and some of their customers may be out thousands of dollars in promised products. Complainants are located throughout the U.S.

BBB left messages with Legion Firearms by phone and email about its pattern of unanswered complaints, but the business has not responded.

Paul Narowski of Fort Polk, Louisiana said he paid Legion Firearms half down, or $1,489.54, for a custom-made LF-10D rifle in November 2013. He said the business quoted him a lead time of eight months. He said the business did not deliver the rifle he ordered as of July 1, 2014 and has only given him unfulfilled promises.

“In March 2013, I placed an order with Legion Firearms,” Narowski said. “I was serving in Afghanistan and was saving money to buy a rifle when I got back. They proposed six to eight months till I would get the finished product. In March 2013, I put down half as a deposit.”

Narowski said he maintained contact with the company, which gave excuses at first. “They were saying some big box companies had cornered the market for some of the parts they needed,” he said. Narowski said at some point his phone calls to the business began to go straight to voicemail and he stopped hearing back from the company.

Reed Payne, owner of a gun shop in Idaho Falls, Idaho, said he met Legion Firearms representatives at a January 2013 gun show in Las Vegas and pre-ordered over $10,000 worth of guns. He said he has since received two guns, worth $4,767, but estimates he is still owed $5,800 worth of merchandise.

“They kept saying ‘two weeks, two weeks,’” said Payne. “I pre-paid $10,577.46. It took almost a year to get one gun. I’ve gotten two guns since then, worth $4,767. I’m still owed $5,800. I keep getting excuses. They said they can’t give me my money back. They owe me two or three guns. I told them I’d take whatever they can give me that’s worth what they owe me. The sad thing is, they make nice rifles. They make one of the nicest rifles you can buy, but you’ve got to take better care of your customers than that.”

While the rules for purchasing and shipping firearms may be well-known to many gun enthusiasts and firearms dealers, they are somewhat complicated for those less familiar. Federal law does allow firearms to be shipped to customers in other states, with certain conditions, however.

According to online information provided by the ATF, federal law prohibits licensed firearms dealers from shipping directly to customers in other states who are not licensed firearms dealers. However, the dealer may ship to a licensed dealer in another state, which can act as an intermediary for an unlicensed customer.

In addition, The Gun Control Act of 1968 (GCA) has “contiguous state” provisions that allow an unlicensed consumer to purchase a long gun from a neighboring state, as long as the purchaser’s state allows it and as long as the sale is legal in both states. A 1986 amendment to the GCA allows unlicensed consumers to purchase long guns in non-contiguous states if the consumer meets the dealer in person to accomplish the transfer and the sale complies with laws in both states.

When buying merchandise online, BBB offers the following advice:

  • Pay with a credit card. Under federal law, charges made on a credit card can be disputed up to 60 days after the purchase.
  • Keep documentation of your order. After completing the online order process, there should be a final confirmation page or an email confirmation. Print and save any receipts for future reference.
  • Know your rights. Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if the shopper can cancel the purchase and receive a refund or credit.
  • Do your research. Check the company’s BBB Business Review at before making a purchase to see its BBB rating, complaint history and any advertising-related issues.