Don’t get haunted by a Halloween purchase gone wrong

ID-10038539BBB offers tips for buying costumes from seasonal stores and websites

It’s Halloween week. Time to decorate the yard if you haven’t already. Time to make plans for costume parties and trick-or-treating. Pop-up stores and websites offering Halloween costumes and decorations seem to come out of nowhere every fall. But before you buy, in person or online, Better Business Bureau has a few pointers

Do your research. If you’re interested in trying a new or unfamiliar online merchant, check the company’s BBB Business Review free at bbb.org, or through BBB’s online mobile app accessible on your smartphone at m.bbb.org.

Beware of absent policies. Determine the company’s refund and return policies before you buy. If companies can’t offer information on how they handle problems with their products or services, reconsider doing business with them.

Anticipate the charges. Be sure you have a thorough understanding of everything involved before placing an order. Be clear on the price and any shipping and handling charges. Know the terms of any product or service guarantees.

Consider timing. Consumers purchasing Halloween costumes have just about a week to get their orders in. Consider the shipping times. Find out how long it will be before you receive your order. Federal law requires that goods and services be delivered within 30 days, unless a different delivery period is specifically stated by the merchant.

Purchase safely and securely. Only provide your credit card number online in a secure environment. Look for the prefix “https://” in the URL to be sure that the site you are using is secure.

Ask about post-holiday policies. If you’re buying from a seasonal store, ask whether it will be open after the holiday and whether it will accept returns when the season is over. If not, consider buying elsewhere or taking more time to be sure the item is exactly what you want before making the purchase.

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