Don’t get zapped by the latest wire fraud scam going around Austin, Texas — or one like it. Scam artists have been calling Austin Energy customers and telling them their bill is past due and their electricity will be shut off unless they get a money card and wire money to them, or give their credit card info over the phone.
The scammers are making the City of Austin’s customer contact center main number show up on people’s cellphones to make them think the call is legitimate. They are also using electric utility terminology to gain customers’ trust. Austin Energy reports the scammers appear to be targeting Hispanic customers.
Austin Energy will never ask a customer to make a wire transfer or ask for credit card information over the phone.
If you get a call like that, get all the information you can about the caller, hang up and call 3-1-1 or 512-974-2000 to report it immediately.