Since January, Better Business Bureau has received more than 9,300 complaints nationally against auto repair and service shops. The majority of those complaints allege repair work did not solve the problem, while others allege businesses created further damage and refused to honor guarantees.
BBB has these tips so you’re prepared when you need car repairs:
- Read your owner’s manual for a recommended service schedule. Start shopping for a repair facility before you need one; you can make better decisions when you are not rushed or in a panic.
- Research the company at bbb.org. Always check out the mechanic and auto body shop’s BBB Business Review before doing business. Ask if the shop customarily handles your vehicle make and model.
- Check out the business early before a major repair is needed. Once you choose a repair shop, start off with minor maintenance work. If you are pleased, trust them with more complicated maintenance and repairs later.
- Get everything in writing. Before authorizing repairs, get a written estimate for parts and labor. Tell the shop to get your permission before making additional repairs. Be sure to understand all shop policies regarding labor rates, guarantees and acceptable methods of payment.
- Contact BBB AUTO LINE for a lemon law complaint. If you think your car could be a lemon, BBB AUTO LINE’s dispute resolution program can help you resolve your lemon law complaint without having to get a lawyer.