Consumers say the business disappeared with their money when cruises were cancelled
The media has been buzzing with a warning from BBB about Soundwave Cruises. Dozens of consumers have alleged that the company took their money for a cruise, but then informed them that the cruise was overbooked or cancelled. After that, they said, the company’s owner suddenly stopped responding to emails and phone calls.
Some consumers have reported that they eventually got their money back, but only months after the cruise was supposed to take place. Others are still waiting for their refund.
For more about Soundwave Cruises, read BBB’s investigation.
If you’re thinking about booking a cruise to close out the summer vacation season, keep these tips in mind:
- Check with BBB first. Visit bbb.org to check the BBB Business Review of any company to view its complaint history, BBB rating and more.
- Gather information. Don’t be fooled by professional websites or e-mail invitations. Few legitimate businesses can afford to give away free products and services of real value that substantially undercut their competitor’s prices. If it sounds too good to be true, it probably is.
- Request everything in writing. Get the names of airlines, hotels, car rental companies and other recreation services associated with the travel package, and contact them individually to verify reservations. Ask for a copy of the travel company’s cancellation and refund policy and do not sign the final contract without reading over it carefully.
- Never pay cash or wire money. These payment options make it extremely difficult to obtain refunds. Paying with a credit card offers the option to dispute a charge within 60 days of a purchase.