The extreme heat Texas has been experiencing the past few months is prompting critters, bugs and other pests to seek shelter in many homes and office buildings. Since January, BBB has received more than 12, 500 inquiries on pest control companies.
Of the 58 complaints BBB has received since January, most allege that treatments were not effective and pests were not fully exterminated. Other complaints allege issues over the final cost of the services or the payment process. The average cost of pest control services complained about was $500.
If you’ve started seeing these unwanted critters and bugs around your home and are looking to fix the problem, BBB recommends the following:
- Start with Trust. Check any pest control company’s BBB Business Review before signing a contract. Look at the company’s rating, how they have responded to past customer complaints and any advertising issues they may have had.
- Compare Price Quotes. Solicit bids from at least three different pest control companies before making a decision. BBB provides a free Request a Quote service to gather estimates from local BBB Accredited Businesses. Be sure to provide the details of the services you need, and keep in mind the lowest price may not always be the highest quality of service.
- Ask About Safety and Risks. Because pesticides and pest control strategies can be dangerous to touch or directly inhale, be sure to ask the company about the safety of the chemicals they use. Let the company know if you have pets, children, or sensitive plants as that may impact the products they select for your home.
- Read the Fine Print. Carefully go over any contract before you sign. Pay close attention to any warranties or termination fees if the contract is extended for monitoring or future services. Make sure any additional discounts or guarantees promised are included in the contract.
- Check for Licensing and Insurance. Make sure company meets state licensing requirements by verifying with the Texas Department of Agriculture. Also, be sure to ask for proof of the company’s workers’ compensation insurance and coverage for any potential property damage or personal liability.
I know this to be true at my house as I’ve started seeing ants, spiders and other little bugs. Is anyone else experiencing this issue?