BBB warns against Jasmine Travel scam

scam alert 150x150BBB Serving the Brazos Valley & Deep East Texas is warning the public against an airline ticket scam that has been targeting international students wishing to travel to India.

On Monday, Oct. 6, Texas A&M University Police Detectives informed BBB that 17 international students had attempted to purchase airline tickets from Jasmine Travel, which they found on an Indian classified site,

The website was offering airfare to India for $700 cheaper than anywhere else.

TAMU Detectives found that the website was claiming an address in Forest Hills, New York that was actually a Citibank office. Jasmine Travel was also claiming a Los Alamitos, California office that was actually another travel agency called Adam Intelligent Travel.

A BBB search for “Jasmine Travel scam” found a report that showed the company to be in Jakarta, Indonesia, but with two servers in Georgia.

The Eagle and other media outlets report that the FBI is investigating the company, but if it is based in another country, the FBI will likely be unable to recover their money.

BBB urges consumers to reduce the risk of getting ripped off by avoiding “too good to be true” offers.


Posted in BBB, scam, scammers, Scams, Too Good To Be True | Tagged , , , , , , | Leave a comment

BBB warns of top 10 risky famous faces

ID-100100924People love celebrities. If we didn’t, they wouldn’t be celebrities, would they? Unfortunately, curiosity about your favorite celebrity could make you the victim of a phishing scam or a virus.

Most people are unaware of the risks involved when searching for celebrity and entertainment news. “Click baiting” is a way to get someone’s attention online. They engage with potential identity theft victims by offering something that is too intriguing to ignore–like messages that claim new videos, shocking information or scandalous news. Click bait often leads to a sketchy website or a link that downloads malware on the user’s computer or smart phone.

For the eighth year, security technology company McAfee has identified the “Most Dangerous Celebrities” whose names and images are most widely used by scammers as click bait. The riskiest personalities on the web are:

  1. Jimmy Kimmel (comedian, actor, talk show host)
  2. Armin van Buuren (Dutch DJ and music producer)
  3. Ciara (singer-songwriter, dancer, Grammy winner)
  4. Flo Rida (rapper, People’s Choice award winner)
  5. Bruce Springsteen (rock legend, 20 Grammys, Rock and Roll Hall of Fame)
  6. Blake Shelton (country singer, judge on The Voice, husband of Miranda Lambert)
  7. Britney Spears (pop singer, former child actor)
  8. Jon Bon Jovi (singer-songwriter, philanthropist)
  9. Chelsea Handler (comedian, writer, talk show host)
  10. Christina Aguilera (pop singer, actress, Grammy winner)

People can do their part by being vigilant in practicing safe online behavior. Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin along with McAfee recommend the following:

  • Don’t download videos from suspect sites. Most news clips you’d want to see can easily be found on official video sites and don’t require you to download anything.
  • Beware of clicking on third party links. Before you click, hoover the cursor over the link to see where it will take you. Don’t click on links leading to unfamiliar websites. You should access content directly from official websites of content providers. For example, visit to find Jimmy Kimmel’s latest episodes.
  • Always use password protection on your phone and other mobile devices. If you don’t and your phone is lost or stolen, anyone who picks up the device could have access to your personal information online.
  • Using the cloud is like using someone else’s computer – and some friends may have good security while others may not. Consumers should treat the cloud as any other asset that requires protecting.
  • Don’t click just because a “friend” shared it. It might not actually be your friends who are liking or sharing on social media. Their account may have been hacked by scammers attempting to spread phishing or malware links.
Posted in malware, scam, scammers, Scams, Top Tips, virus, viruses | Tagged , , , , , , , , , | Leave a comment

FTC shuts down telemarketers who falsely claimed to be Medicare representatives

government actionOf all the scams out there, the ones that probably make my blood boil the most are those that target seniors. At the Federal Trade Commission’s request, a federal court recently shut down an operation by telemarketers that falsely claimed to be part of Medicare.

The defendants allegedly tricked seniors into giving up banking and other information and took millions from their bank accounts without providing any type of service.

According to an FTC complaint, the defendants called consumers said they were providing a new Medicare card or information about Medicare benefits. They allegedly misrepresented that they were part of Medicare and convinced the victims to provide personal information.

The defendants allegedly told victims the new Medicaid card was free and their accounts would not be charged. However, they allegedly debited the victims’ bank accounts either $399 or $448 using remotely created checks.

The FTC charged the defendants with violating the FTC Act and the FTC Telemarketing Sales Rule. Defendants are Sun Bright Ventures LLC, Citadel ID Pro LLC, and Benjamin Todd Workman. Trident Consulting Partners LLC and Glenn Erickson were named as relief defendants who profited from the scheme.

Posted in Government action | Tagged , , , , , , , , | Leave a comment

Start with trust before you buy your next event tickets

ID-10053882Fall has finally arrived in Texas. That means lots of popular events, from outdoor music events like Austin City Limits Music festival, to big football games. Tickets for some of these events can be hot commodities.

If you’re looking for event tickets, Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin urges you to be cautious–or you could end up with a phony ticket or even have your identity stolen.

Last year BBB received over 2,200 complaints nationally against event ticket sales and ticket brokers. The most common complaints came from people who paid for tickets that turned out to be fake, or who paid in advance for tickets they never received.

Legitimate ticket brokers should be happy to answer questions, send a receipt and verify business information.

It’s not just fake tickets you have to be on the lookout for, it’s important to keep your personal information in mind at events too. Often at large events, promoters may offer you the chance to win a prize or ask you to fill out a survey to get something for free.

It’s a good rule of thumb to not give out personal information, especially sensitive information like your Social Security Number and financial information. If approached, don’t be afraid to ask questions. What is the business’ name and address? What do they do with the information collected?

If they cannot answer these basic questions, that’s a red flag. You can also use your smart phone to look up their BBB Business Review on before you give your information.

If you are looking to buy special event tickets, BBB advises:

  • Do your research. When purchasing tickets through an online broker. Check out their BBB Business Review at org for details about the company, history of complaints and customer reviews.
  • Check policies. Research the ticket broker’s refund policy before purchasing. Assess the company’s policy for customer satisfaction and details on reimbursement for cancelled events.
  • Verify the tickets are real. Always ask for a section, row and seat number to confirm the seats match up with the venue. Search for guidance online about how the tickets should look and compare them to the ones you want to buy.
  • Pay with a credit card. Always use a credit card so you have additional protection. Never pay with cash or wire money. There is little to no way of getting your money back if the tickets do not arrive.
  • Watch for hidden fees. Some websites include service charges and additional shipping fees. While these charges should be identified on the website and disclosed to you before the transaction is finalized, read the fine print to make sure you know the total cost that will be billed to your account.
Posted in Top Tips | Tagged , , , , , , , | Leave a comment

BBB calls for entries for regional BBB Torch Awards for Marketplace Ethics

Better Business Bureau encourages businesses to show off their ethics

2015HomepageButtonBetter Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin is now accepting entries for the regional 2015 BBB Torch Awards for Marketplace Ethics competition. These awards recognize businesses that are committed to high ethical standards and service to its customers, employees, investors and overall reputation.

BBB created the Torch Awards for Marketplace Ethics regional competition to recognize and celebrate ethical business practices for companies located in Central, Coastal, Southwest Texas and the Permian Basin. Spotlighting these companies fits the BBB mission, which is to be the leader in advancing marketplace trust.

Any for-profit business in the 79-county service area of BBB serving Central, Coastal, Southwest Texas and the Permian Basin can submit an entry for the 2015 BBB Torch Awards for Marketplace Ethics. Deadline for submission is Friday, Nov. 21. While BBB Accreditation is not a requirement, businesses must be in good standing with BBB and have at least a “B” rating with BBB to be considered for this honor.


Our BBB includes the following Texas counties: Andrews, Aransas, Atascosa, Bandera, Bastrop, Bee, Bell, Bexar, Blanco, Bosque, Brewster, Burnet, Caldwell, Calhoun, Comal, Comanche, Coryell, Crane, Crockett, DeWitt, Dimmit, Duval, Ector, Edwards, Falls, Fayette, Freestone, Frio, Gillespie, Glasscock, Goliad, Gonzales, Guadalupe, Hamilton, Hays, Hill, Howard, Jackson, Jim Wells, Karnes, Kendall, Kerr, Kinney, Kleberg, Lampasas, La Salle, Lavaca, Limestone, Live Oak, Llano, Loving, Martin, Maverick, McLennan, McMullen, Medina, Midland, Mills, Navarro, Nueces, Pecos, Reagan, Real, Reeves, Refugio, San Patricio, San Saba, Terrell, Travis, Upton, Uvalde, Val Verde, Victoria, Ward, Webb, Williamson, Wilson, Winkler and Zavala.

The winner of a BBB Torch Award has the unique opportunity to receive public recognition for their excellence in ethical business practices. Winners at the local level will be announced January 2015 and will have the opportunity to move forward to the International BBB Torch Awards for Marketplace Excellence competition.

Five businesses were awarded the 2014 BBB Torch Awards for Marketplace Ethics in January of this year. You can watch interviews with each of those winners by clicking here.

Businesses may also register to attend a FREE how-to workshop webinar for help with submitting an entry on Tuesday, Oct. 14, 2014 by clicking here. For entry forms and additional information visit:

Posted in BBB, BBB Event | Tagged , , | Leave a comment

Former Corpus Christi investment advisor gets 20 years for securities fraud

ID-100128578Investors in William Charlton Mays IV’s operation may have thought they were buying gold and silver, but it turned out they were only investing in a pyramid.

The Texas State Securities Board (TSSB) recently announced that Mays, a former investment adviser in Corpus Christi, Texas has received a 20-year prison sentence after being convicted on securities fraud and theft charges.

Mays was sentenced to 20 years for fraud and 10 years for theft in the 214th State District Court of Nueces County. He will serve the sentences concurrently. He was also ordered to pay $102,117 in restitution and pay $20,000 in fines.

Mays sold investments in gold, silver, and commodities, promising clients annualized returns of between 6 percent and 18 percent. However, very little of the $225,000 he raised from investors was used to trade commodities. Most of the money was spent on personal expenses including child support, payment to a credit card company to settle a lawsuit for nonpayment, restaurants, grocery bills, housecleaning services and pool maintenance.

According to the TSSB, Mays made some payments to investors, but only as part of a Ponzi scheme–one investor who received most of his money back was paid with funds from another investor. In most cases investors received only a small fraction of the funds they put into the operation.

Mays had legal and financial troubles before he launched the commodities trading scam, but didn’t disclose them to investors as required by law. In 2011, Mays was hit with a $42,924 tax lien from the IRS as well as a $20,289 final judgment in a civil court case.

Posted in Government action | Tagged , , , , | Leave a comment

FTC: debt collectors shut down for unlawful practices

ID-100128578Creditors may have a right to pursue their debt, but they have to do it legally. The Federal Trade Commission (FTC) this week announced a judgment against a debt collection operation it says used abusive tactics and threatened consumers into paying debts they may not have owed.

Pinnacle Payment Services, LLC and its principals have been barred from debt collection in a settlement with the FTC.  They are subject to a $9,384,628 judgment, suspended for most of the defendants due inability to pay.

According to the FTC, the Pinnacle defendants operated out of Atlanta and Cleveland and used fictitious business names implying an affiliation with a law firm or a law enforcement agency. Fictitious names included Global Legal Services, Allied Litigation Group, and Dockets Liens & Seizures.

The defendants allegedly used robocalls and voice messages threatening consumers with  legal action and arrest unless they responded within a few days. The defendants allegedly collected millions of dollars in payment for phantom debts – including debts many of the consumers they contacted didn’t owe.

The corporate defendants and individual defendants are banned from debt collection activities. They are banned from misrepresenting any financial product or service and must destroy all the customer information they have on file.

Defendants include Dorian Willis, Lisa Jeter, Nicole Anderson, Hope Wilson, Demarra Massey, Angela Triplett and Tobias Boyland.

Posted in Government action | Tagged , , , , , , , , , , , , | Leave a comment

Looking for work online? Don’t get burned by a fake job scam!

ID-100124624Watch out for Craigslist job scams using the names of real organizations to lure in potential job seekers. These posts look just like real jobs, but take precautions before sending your resume.

How the Scam Works:

You see a job post on It says Clearpoint, a non-profit organization that provides credit counseling, is hiring an “Office Admin Assistant.” The ad looks completely legitimate. The business is real, the job description is standard and the entire post is typo-free.

You decide to apply for the job. The “manager” replies to your email, saying that he/she needs further information from you. Unfortunately, this information includes your credit card number!

Job scams especially have many different variations. Watch out for scams using different business names and position titles. Also, scammers may ask job seekers to pay upfront for training, which never materializes. Or they may “hire” you and send a fake check. The con artists will instruct you to deduct a fraction for payment and wire the rest back.

Your BBB urges you to be cautious when applying for jobs online. Spot a job scam before you waste your time and money!

Tips to avoid falling for fake job scams:

  • Some positions are more likely to be scams. Use extra caution when looking at ads for jobs with generic titles, such as admin assistant or customer service representative. These often don’t require special training or licensing, so they appeal to a wide range of applicants.
  • Check out the business’s website to make sure the opening is posted there. If you are still skeptical, call the business to check on the position. Don’t rely on websites or phone numbers provided in the advertisement; find the “employer” on your own to make sure it’s the real deal.
  • Watch out for these phrases. Scam ads often contain the phrases “Teleworking OK,” “Immediate Start” and “No Experience Needed.” Watch out for ads that urge you to apply immediately.
  • Search for the position in Google. If the result comes up in many other cities with the exact same job post, it is likely a scam.
  • Be very cautious of any job that asks you to share personal information or hand over money. Scammers will often use the guise of running a credit check, setting up direct deposit or paying for training.

For More Information

To find out more about this and other scams, check out BBB Scam Stopper and alert on

Note: Thanks to the BBB Serving Metro Atlanta, Athens & Northeast Georgia for their reporting on this scam. Clearpoint Credit Counseling Solutions is a BBB Accredited Business  and a National Partner.

Posted in scam, scammers, Scams | Tagged , , | Leave a comment

Don’t get burned by an IRS scam!

scam-alert-pic-150x150The IRS impersonation scam really seems to be taking off. In the past week alone, BBB serving Central, Coastal, Southwest Texas and the Permian Basin has had a dozen calls from consumers who were contacted by these scammers. Scams like this have cheated consumers in the U.S. out of $5 million.

Check out this clip from KVUE about the IRS scam and how to avoid it.

If you receive a call from someone claiming to be from the IRS, you should do the following:

  • If you know or think you might owe taxes, call the IRS at 1-800-829-1040 and speak with a real IRS employee.
  • If you know you don’t think you owe taxes, report the incident to the Treasury Inspector General for Tax Administration at 1-800-366-4484.
  • You should also contact the Federal Trade Commission and use their FTC Complaint Assistant at  Add “IRS Telephone Scam” to the comments of your complaint.
Posted in BBB, impostor scam, IRS scam | Tagged , , , | 1 Comment